iTunes Troubleshooting

Glitches happen. It could be an issue with your Internet connection, your actual computer or – more than we would like to admit – sometimes its user error.

If you’re an iTunes user, then you know the usual issues – you can’t get iTunes to open, or maybe you forgot the answer to your security question. Check out some of the tips below to answer some of the most common iTunes troubleshooting questions.

iTunes troubleshooting tips: lost password

So, you know how using different passwords for different accounts helps to protect your online security? Sometimes that makes it easy to get them mixed up. Fortunately, Apple has an extensive Support section on its website to help you out.

If you forgot your security questions and answers completely, you can sign in to My Apple ID, and under the Password and Security tab elect to send yourself an email to reset your security questions and answers.

Keep in mind, if you continue to guess your passwords incorrectly, you will get locked out for a short period of time.

iTunes troubleshooting tips: installation error

If you experience trouble installing or opening the latest version of iTunes, one of the first things you should do is remove iTunes music completely, and make sure the iTunes installer has administrator privileges. Apple support offers more specific instructions:

  • Use your Control Panel to uninstall all iTunes music software, and restart your laptop or computer.
  • Verify that iTunes has been successfully uninstalled (will be removed from your Control Panel).
  • Then, download the iTunes installer, save it to your computer and follow the step-by-step instructions.
  • Finish installing the iTunes software.

iTunes troubleshooting tips: report a problem

If you can’t find the answer to your troubleshooting question online, visit the Report a Problem section of Apple’s website. By logging in with your Apple ID and password, you can alert Apple to an issue you’re having with any iTunes music purchases you’ve made in the last 90 days.

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